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Privacy and trust

Privacy, data protection and terms

RisePoint Careers processes information for job seekers, employers, candidates and employees across SparkCareers and Spark Enterprise.

Our products are designed around user and customer control of data, role-based access and privacy-conscious processing.

We do not sell personal information.

Read the full Privacy Policy and Terms below for details on collection, processing, retention, security, user rights and the responsibilities that apply to customers and users.

Effective: 7 May 2026

Privacy Policy

Terms and Conditions

Privacy

Privacy Policy

This Privacy Policy explains how RisePoint Careers Corp. (“RisePoint,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://risepointcareers.com, create an account, or use our products, Spark Careers and Spark Enterprise, (collectively, the “Service”). This Policy applies to all RisePoint entities, brands, and products referenced herein. It applies to organizations that subscribe to the Service (our “Customers”), their personnel, visitors to our public site, and individuals whose resumes or profiles are submitted to our Customers for employment consideration (“Candidates”).

Depending on the data involved, RisePoint acts in one of two capacities:

  • Data Controller, for information we collect directly about Customers, their personnel, prospects, and visitors to our websites.
  • Data Processor (Service Provider), for personal information Customers upload to or generate through the Service about Candidates and applicants. The Customer remains the Data Controller for that information, and processing is governed by our Data Processing Agreement.

If you are a Candidate with questions about how an employer handles your information, please contact that employer directly.

Information you provide directly

  • Account information: organization name, industry, address, your name, work email, role, and password (stored as a bcrypt hash: we never see the plaintext).
  • Billing information: plan selection, billing contact, and tax identifiers. Payment card details are collected and stored by our payment processor (Stripe): we do not store full card numbers on our systems.
  • Content you upload: job descriptions, resumes/CVs, candidate notes, interview notes, and hiring workflow data.
  • Support communications: messages you send to our support team and the metadata of those messages.

Information collected automatically

  • Usage data: pages visited, actions taken, feature usage, and timing.
  • Device and log data: IP address, browser type and version, operating system, referring URLs, access times, and pages viewed. Stored in application logs and audit logs.
  • Cookies and similar technologies: see our Cookie Policy for details on the categories of cookies we use and how to control them.

Information from third parties

We may receive information from the following third-party sources: identity providers (if you or your organization use single sign-on); job boards, applicant tracking systems, or other platforms that Customers connect to the Service; advertising and analytics partners (such as conversion or attribution data); and publicly available sources.

We use personal information to:

  • Provide, maintain, secure, and improve the Service, including through product analytics and usage measurement;
  • Authenticate users, enforce access controls, and detect abuse or fraud;
  • Process billing, manage subscriptions, and send service-related notices;
  • Respond to support requests and communicate about product changes;
  • Facilitate integrations with third-party platforms that Customers connect to the Service;
  • Measure advertising effectiveness and attribute conversions (we do not use this data to build profiles of Candidates);
  • Generate AI-assisted screening and assessment outputs to help Customers evaluate Candidates, subject to documented safeguards;
  • Produce aggregated, de-identified analytics that do not identify any individual;
  • Comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.

We do not sell personal information. We do not use Candidate resume content to train third-party foundation models.

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

  • Contract: to provide the Service to our Customers and their personnel.
  • Legitimate interests: to secure our systems, prevent fraud, and operate and improve the Service, balanced against the rights of data subjects.
  • Consent: where required for cookies, marketing communications, or certain optional processing. You can withdraw consent at any time.
  • Legal obligation: to comply with applicable law.

Canada

Where the Personal Information Protection and Electronic Documents Act (PIPEDA) or substantially similar provincial legislation applies, we collect, use, and disclose personal information with your knowledge and consent, except where the law permits processing without consent (for example, business-contact information used for business purposes, or information necessary to investigate a breach of an agreement). For sensitive information, including resume content, assessment outputs, and any information about health or ethnic origin: we obtain express consent. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at support@risepointcareers.com.

Where we process personal information of individuals in Quebec, we are committed to complying with Quebec’s Act respecting the protection of personal information in the private sector (Law 25). Law 25 imposes additional requirements on organizations that use automated decision-making technology, including the obligation to conduct privacy impact assessments, provide notice to affected individuals, and allow individuals to request that automated decisions be reviewed by a person. RisePoint is actively developing its compliance program to meet these obligations and will update this Policy as those measures are implemented.

We share personal information only as necessary, with your consent or under a recognized legal exception, and only with the following categories of recipients:

  • Our Customers and their authorized users, when we act as a Processor on their behalf.
  • Subprocessors who help us deliver the Service, under written contracts that flow down our security and privacy obligations.
  • Third-party platforms that Customers connect to the Service (such as job boards, applicant tracking systems, or HRIS providers), at the Customer’s direction and under the Customer’s own agreements with those platforms.
  • Professional advisors (auditors, lawyers, accountants) under confidentiality obligations.
  • Authorities where required by law or legal process (such as a court order, subpoena, or warrant), or where necessary to investigate a suspected breach of an agreement or contravention of law.
  • Advertising and analytics partners, to measure campaign effectiveness and attribute conversions. We share only Customer-side account and usage data for this purpose: we do not disclose Candidate personal information to advertising partners.
  • Successors in a merger, acquisition, or asset sale, with notice to affected parties where required by law.

The Service is hosted in the United States. When personal information is transferred to a jurisdiction other than the one in which it was collected, we use appropriate safeguards, including Standard Contractual Clauses, contractual commitments, and organizational measures, to ensure it receives a comparable level of protection under applicable law.

Customer account data is retained for the life of the subscription plus the applicable grace period. Candidate data is retained for as long as the Customer directs or until the Customer’s account is terminated, after which it is handled in accordance with our Data Retention Policy. Backup and audit records have defined retention windows. In all cases, we retain personal information only as long as necessary to fulfil the purposes described in this Policy, in accordance with applicable data protection law.

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Delete personal information, subject to lawful exceptions;
  • Restrict or object to certain processing;
  • Port your data in a machine-readable format;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with a supervisory authority. For EEA residents, this is your local Data Protection Authority; for UK residents, the Information Commissioner’s Office (ICO); for Canadian residents, the Office of the Privacy Commissioner of Canada (or the applicable provincial commissioner).

To exercise your rights, email support@risepointcareers.com. If you are a Candidate, please contact the employer first; we will support them in responding.

California, Virginia, Colorado, Connecticut, Utah, and similar-law residents may have additional rights including access, deletion, correction, portability, and the right to opt out of “sale,” “sharing,” or targeted advertising. We do not sell personal information and do not engage in cross-context behavioral advertising. To submit a request, email support@risepointcareers.com. We will verify requests using the email associated with your account or other reasonable means.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, antivirus scanning, audit logging, and incident response. Full details are documented in our Security & Trust Statement, available on request.

The Service is intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact support@risepointcareers.com and we will delete it.

We will update this Privacy Policy as our practices evolve. Material changes will be announced by email to account administrators and by a prominent notice on the Service at least 30 days before they take effect, unless a shorter period is required by law.

RisePoint Careers Corp.

Suite #193, 700 8th Avenue SW, Calgary, AB T2P 1H2

Privacy and data protection inquiries: support@risepointcareers.com

Terms

Terms and Conditions

These Terms of Service (“Terms”) form a binding agreement between RisePoint Careers Corp. (“RisePoint,” “we,” “us”) and the organization that signs up for the Service (“Customer,” “you”). By clicking “I agree,” executing an order form, or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

  • “Service” means the Spark Careers and Spark Enterprise hosted platforms, APIs, mobile applications, and related documentation provided by RisePoint.
  • “Customer Data” means data you or your Users upload to or generate within the Service, including organizational information (such as company profiles, team structures, and billing details), job descriptions, resumes, candidate profiles, notes, and screening or assessment outputs.
  • “User” means an individual you authorize to access the Service under your account, up to the number of seats specified in the applicable Order Form.
  • “Order Form” means the online checkout page, plan subscription, statement of work, or other written agreement that references these Terms and specifies the scope and fees for Customer’s use of the Service.
  • “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means ownership of more than 50% of the voting interests.
  • “Candidate” means an individual whose resume, profile, or application information is uploaded to or processed through the Service for employment consideration.
  • “Confidential Information” means non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
  • “Personal Information” has the meaning given to “personal data” under the GDPR, “personal information” under PIPEDA and applicable US state privacy laws, or equivalent terms under other applicable data protection legislation.

We grant you a non-exclusive, non-transferable, worldwide right to access and use the Service during the subscription term, subject to these Terms. You may permit your Affiliates to use the Service under your account, provided you remain responsible for their compliance with these Terms. You are responsible for your Users’ actions and for safeguarding credentials. Each User must be at least 18 years of age. Notify us promptly at support@risepointcareers.com of any suspected unauthorized access. We may suspend access to any account, User, or Affiliate if we reasonably believe a material breach, security incident, or violation of the Acceptable Use Policy has occurred, and will notify you promptly of the reason for any suspension.

Fees, seat limits, job limits, and other quantitative limits are set on the applicable Order Form or pricing page. All fees are stated and payable in the currency shown on the Order Form, plus applicable taxes. Subscriptions renew automatically at the end of each term unless either party gives at least 30 days’ written notice of non-renewal before the current term ends. Fees are non-refundable except as set out in our Refund & Cancellation Policy or required by law. We may change prices with at least 30 days’ notice (or, for annual plans, 60 days’ notice) before the next renewal. Amounts not paid within 30 days of the invoice date will bear interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend access to the Service until the outstanding balance is paid in full.

As between the parties, you own all right, title, and interest in Customer Data. You grant us a limited, worldwide, royalty-free license to host, process, display, and transmit Customer Data solely to provide the Service, to comply with law, and to perform our obligations under these Terms. We will not sub-license Customer Data except to subprocessors engaged in accordance with our subprocessor program. We may process de-identified and aggregated data derived from Customer Data for security, analytics, and service improvement, provided we do not attempt to re-identify any individual from such data. Upon termination or expiration, Customer Data is handled in accordance with our Data Retention Policy.

You must comply with our Acceptable Use Policy. You will not: reverse engineer, decompile, or attempt to derive the source code of the Service; interfere with its integrity or security; use it to violate law or others’ rights; upload malware or malicious code; or use it to discriminate unlawfully against any person. For violations that do not pose an immediate security or legal risk, we will provide written notice and a reasonable cure period (not less than 15 days) before exercising our suspension rights.

We will use commercially reasonable efforts to make the Service available in accordance with our Service Level Agreement. Support terms are described in the same agreement. Planned maintenance is communicated at least 48 hours in advance where feasible, or as soon as practicable for urgent security patches.

Each party will protect the other’s Confidential Information using at least the degree of care it uses to protect its own, but no less than reasonable care. A receiving party may disclose Confidential Information if required by law, regulation, or court order, provided it gives the disclosing party prompt written notice (to the extent legally permitted) and cooperates with any effort to obtain protective treatment. A receiving party may also disclose Confidential Information to its professional advisors who are bound by confidentiality obligations no less protective than these Terms. Obligations continue for three years after disclosure, except trade secrets, which are protected as long as they remain trade secrets. Upon termination or expiration, each party will promptly return or destroy the other’s Confidential Information in its possession, except as required to be retained by law.

We maintain administrative, technical, and physical safeguards described in our Security & Trust Statement. We will notify you of confirmed security incidents affecting your Customer Data without undue delay and as further described in our Data Processing Agreement.

The Service, including all software, documentation, and trademarks, is owned by us or our licensors. We retain all rights not expressly granted. Nothing in these Terms transfers to us any of your pre-existing intellectual property, including Customer Data. If you voluntarily provide suggestions, enhancement requests, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback for any purpose without obligation to you. Neither party may use the other’s name, logo, or trademarks without prior written consent, except that we may identify you as a customer in our marketing materials and you may revoke that permission at any time by written notice.

The Service may integrate with or link to third-party services (e.g., Stripe, Brevo, identity providers). Those services are subject to their own terms; we do not control them and are not responsible for them.

We warrant that: (a) the Service will perform materially in accordance with its documentation during the subscription term; and (b) the Service will comply with applicable laws in all material respects. If we breach warranty (a) and fail to correct the non-conformance within 30 days of written notice, you may terminate the affected Order Form and receive a pro-rata refund of prepaid fees for the unused portion of the subscription term.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR FIT FOR A PARTICULAR HIRING DECISION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

THESE LIMITATIONS DO NOT APPLY TO: (A) BREACH OF CONFIDENTIALITY; (B) INFRINGEMENT OF THE OTHER PARTY’S INTELLECTUAL PROPERTY; (C) INDEMNIFICATION OBLIGATIONS; (D) CUSTOMER’S PAYMENT OBLIGATIONS; (E) LIABILITY ARISING FROM A SECURITY INCIDENT INVOLVING UNAUTHORIZED ACCESS TO OR DISCLOSURE OF PERSONAL INFORMATION; OR (F) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

We will defend you against any third-party claim that the Service, as provided by us and used in accordance with the documentation, infringes a valid patent, copyright, or trademark, and pay amounts finally awarded (or agreed in settlement). Our indemnification obligation does not apply to claims arising from: (i) your modification of the Service; (ii) combination of the Service with products or services not provided by us; (iii) your use of the Service after we notify you to discontinue use of the allegedly infringing feature; or (iv) your use of the Service other than in accordance with the documentation.

If the Service becomes, or in our reasonable opinion is likely to become, the subject of an infringement claim, we may at our option: (a) obtain the right for you to continue using it; (b) modify it to be non-infringing without materially reducing functionality; or (c) if neither (a) nor (b) is commercially practicable, terminate the affected Order Form and refund prepaid fees for the unused subscription term.

You will defend us against claims arising from Customer Data, your use of the Service in violation of these Terms, or your hiring decisions. Each party’s indemnification obligations are conditioned on prompt notice, control of defense, and reasonable cooperation.

These Terms remain in effect while any subscription is active. Either party may terminate for material breach not cured within 30 days of written notice. Either party may also terminate immediately by written notice if the other party becomes insolvent, files for bankruptcy, makes an assignment for the benefit of creditors, or ceases business operations. Customer may cancel any subscription at any time during a billing cycle; the cancellation takes effect at the end of the then-current billing term, and no refund is due for the remainder of that term. If Customer terminates for our material breach, Customer is entitled to a pro-rata refund of prepaid fees for the unused portion of the subscription term. Upon termination for any reason, your right to use the Service ends, and we will make Customer Data available for export for 30 days, after which we will delete or anonymize it as described in our Data Retention Policy. The Customer Data, Confidentiality, Intellectual Property, Warranty disclaimer, Limitation of Liability, Indemnification, Governing Law, and General sections survive termination or expiration of these Terms.

You will not use or export the Service in violation of US, Canadian, or other applicable export controls or sanctions legislation, including the US Export Administration Regulations (EAR), US Office of Foreign Assets Control (OFAC) sanctions, and Canada’s Special Economic Measures Act (SEMA). You represent that you are not located in, or a national or resident of, a sanctioned country, and are not on any restricted party list. You will promptly notify us if your status under any of the foregoing changes during the term of these Terms.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The exclusive venue for disputes is the courts of competent jurisdiction in Calgary, Alberta, and each party consents to personal jurisdiction there.

These Terms (together with any Order Form and referenced documents) are the entire agreement between the parties and supersede prior agreements on the subject. If any provision is unenforceable, the remainder remains in effect. Neither party may assign these Terms without the other’s consent, except to an Affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all assets; the assigning party will promptly notify the other of any such assignment. A party’s failure or delay in exercising any right under these Terms does not constitute a waiver of that right. Neither party is liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, pandemics, government actions, or infrastructure outages; the affected party will use reasonable efforts to mitigate the impact and resume performance promptly. We may update these Terms by posting a revised version and providing at least 30 days’ notice (via email or in-product notification); your continued use of the Service after the notice period constitutes acceptance. Notices under these Terms must be in writing and may be sent by email; they are deemed given on the date of confirmed delivery when sent to the addresses on the Order Form or, for notices to us, to support@risepointcareers.com.

Questions about these Terms: support@risepointcareers.com